Privacy policy

Last updated: March 5, 2026

Londons Calling operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Londons Calling is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with the Services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect:

  • Contact details: name, billing/shipping address, phone number, email
  • Financial information: payment details, transaction data
  • Account information: username, password, preferences
  • Transaction information: purchases, returns, cart activity
  • Communications: messages sent to our support team
  • Device information: IP address, browser, device type
  • Usage information: how you interact with our website

Personal Information Sources

We collect information from:

  • Directly from you (orders, account creation, contact forms)
  • Automatically (cookies and tracking technologies)
  • Service providers (payment processors, analytics tools)
  • Third-party partners

How We Use Your Personal Information

We use your data to:

  • Provide and improve our Services (orders, shipping, accounts)
  • Marketing & advertising (emails, promotions, personalised ads)
  • Security & fraud prevention
  • Customer support & communication
  • Legal compliance

How We Disclose Personal Information

We may share your data:

  • With Shopify and service providers (payments, shipping, analytics)
  • With marketing partners for advertising purposes
  • When required by law or legal processes
  • Within our business group or during business transfers

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal data to help operate and improve our store.

Your information may be transferred internationally. Shopify may also use your data for enhanced features and analytics. You can learn more at Shopify’s privacy portal.

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of 16.

Security and Retention

We use appropriate security measures (such as SSL encryption), but no system is completely secure.

We retain your information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes

Your Rights and Choices

Depending on your location (including the UK and EEA), you may have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate information
  • Request data portability
  • Withdraw consent
  • Restrict or object to processing

You can exercise these rights by contacting us.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your data, please contact us. You may also lodge a complaint with your local data protection authority.

International Transfers

Your information may be transferred outside the UK or EEA. We use appropriate safeguards such as Standard Contractual Clauses where required.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or your personal data, please contact us:

Contact Information

Store Name: Londons Calling

Business Address: Suite 26A, Victoria Place Shopping Centre, 115 Buckingham Palace Rd, London SW1W 9SJ, United Kingdom

Phone: +442078285690

Email: support@londonscalling.uk

Customer Service Hours (GMT UTC+0):
Monday – Friday: 9:00 AM – 5:00 PM

Order Cut-Off Time:
5:00 PM (GMT UTC+0)