FAQs

1. Where do you ship from?

All orders from Londons Calling are processed and shipped from the United Kingdom to ensure reliable and timely delivery to customers in both the United Kingdom and the United States.

2. How long does delivery take?

United Kingdom

  • Processing Time: 0–1 Business Day
  • Delivery Time: 2–5 Business Days

United States

  • Processing Time: 1–3 Business Days
  • Delivery Time: 5–8 Business Days

Delivery times may vary depending on your location and courier delays during busy periods.

3. Do you offer free shipping?

Yes.

United Kingdom

  • Free standard shipping on orders over $50
  • Orders under $50 are charged a flat shipping rate of $4.99

United States

  • Free standard shipping on orders over $100
  • Orders under $100 are charged a flat shipping rate of $9.99

4. Can I return an item if I’m not satisfied?

Yes. You may request a return within 30 days of delivery, provided the item is unused, unopened, and in its original packaging.

5. What items cannot be returned?

For hygiene and safety reasons, we cannot accept returns on:

  • Opened pet food or treats
  • Opened grooming or health products
  • Used pet beds or clothing
  • Flea or worming treatments
  • Clearance or final sale items
  • Gift cards

6. What should I do if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us within 3 days of delivery and include clear photos of the product and packaging.

Our team will arrange a replacement or a full refund where applicable.

7. How can I track my order?

Once your order is dispatched, you will receive a Shipping Confirmation Email with a tracking number so you can monitor your delivery.

8. What payment methods do you accept?

We accept secure online payments through major credit cards, debit cards, and supported express checkout methods available at checkout.

9. How can I contact customer support?

Contact Information

Store Name: Londons Calling

Business Address:
Suite 26A, Victoria Place Shopping Centre
115 Buckingham Palace Rd
London SW1W 9SJ
United Kingdom

Phone: +44 2078 285690

Email: support@londonscalling.uk

Customer Service Hours (GMT UTC+0)

Monday – Friday
9:00 AM – 5:00 PM